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Return & Refund Policy

Quality Guarantee

We stand behind the quality of our work. If your order arrives with defects in printing, embroidery, or DTF transfers, we will reprint or refund at no additional cost.

Custom Orders

Because all orders are custom-produced, we are unable to accept returns for change of mind, incorrect sizing provided by the customer, or design approval errors. Please carefully review your design proof before approving production.

Reporting Issues

If you receive a defective order, please contact us within 7 business days of receiving your order with:

  • Your order number
  • Photos of the defect
  • Description of the issue

Resolution Process

Once we receive your claim, we will review it within 1-2 business days and offer one of the following:

  • Reprint of affected items
  • Partial or full refund
  • Store credit for future orders

Contact

Email: info@thesilkprint.ca | Phone: (647) 335-4064